Frequently Asked Questions
Can I arrange airport transfers at the hotel?
What do I need to access the Wi-Fi?
When you check in you will receive our Wi-Fi password.
How do I connect to the Wi-Fi?
Turn your mobile device on and make sure the Wi-Fi is switched on. The network is displayed as the hotel name (i.e. Princess Hotel) on your list of available networks.
How do I connect another device?
To connect another device simply repeat the steps you took when connecting your first device.
How many devices can I connect to the Wi-Fi?
You can connect as many devices as you like.
What speeds will I get from the service?
You can expect speeds up to 200mbps. However, due to the nature of mobile connections the speed will fluctuate.
Is smoking permitted in your hotel?
Smoking is not permitted in our hotel. Smoking is only permitted in the designated smoking areas outside.
Are pets permitted in any of your hotels?
Our hotel is not pet friendly.
Is there car parking available at all of your hotel?
We have a valet parking service. Please note the cost is £20 per day.
Check In / Out
What time am I able to check-in?
You can check-in any time after 3pm (15h00).
What time should I check-out by?
You should check-out any time before 11am (11h00).
My flight arrives late in the evening; will it be possible to check-in late?
We have a 24 hour reception and check-in late is absolutely fine.
My flight arrives early in the morning; will it be possible to check-in early?
We can get the room ready as early as 12pm, however this comes with a £15 fee.
My flight leaves late in the day; will it be possible to check-out late?
Out ''Late check out'' options is until 1pm and comes with a £15 fee.
Children / Extra Beds
Are baby cots available at all of your hotels?
We have baby cots, which are suitable for infants under 2 years of age.
Are extra beds available at all of your hotels?
I am afraid we do not have extra beds available.
Do all of the rooms in your hotel have private bathroom?
We have 2 type of rooms, basic rooms with shared bathroom outside the room and standard rooms with private bathroom inside the room.
Are tea and coffee-making facilities available in every room?
All our rooms have complimentary tea and coffee facilities.
Are hairdryers, universal adapters available at your hotel?
All our rooms are equipped with a hairdryer. Universal adapters are also available on request at the front desk.
Are ironing facilities available at all your hotel?
Iron and table are available on request at the front desk.
Is the Princess Hotel part of a Group?
The Princess Hotel is part of the St Pancras Hotel Grp. Ltd company registration number 09338956 incorporated on the 3rd of December 2014. VAT number is GB 417 623 066